- About Western Union
- Paying bills
How does Western Union money transfer work?
Can I send money abroad from Serbia?
How long does it take to receive or send money?
How can you be sure that the money will reach the right person?
What type of document is to be provided in order to collect the funds?
How can I find out whether a money transfer was sent to me via Western Union?
What am I required to do to pick up the money sent to me via Western Union?
Where in Serbia is Western Union service available?
What is the maximum amount that can be sent / received?
How long after a payment has been made can I pick up the money?
Who is to provide the Receiver with the Money Transfer Control Number (MTCN)?
Do you need to have an account with the Post of Serbia or a bank to send or receive money from abroad?
What am I required to do in order to send money abroad?
In which currency can money be sent from Serbia?
Which details does the Receiver need to know to pick up the money?
How can I check whether the money sent has been paid out to the Receiver?
Can the Sender pick up the money he has sent?
In case a money transfer has not been paid out to the Receiver in the destination country, the Sender can request his money back. The Sender needs to go to the location where he sent the money from with his ID document and the Money Transfer Control Number (MTCN) and he will get the money back, without the fee charged for the transfer.
What do I do if I suspect fraud and am not sure whether or not to make a transfer?
In which locations can I pay the bills of public utility companies?
Why is it more convenient to pay the bills at an exchange office?
How much is the service of paying bills charged?
What kind of payments can I make at an exchange office?
What is the time limit to realize the payment orders?
- Identification Process
- Sending online
How do I register online on wu.com in Serbia?
Registration is required for most of our services. After you open wu.com you’ll need to complete the profile registration form and follow these steps:
- Enter your name, last name, middle name (if applicable) and your phone number.
- You will receive a one-time verification code to your mobile phone.
- Fill in the online registration form with the following information: full name, full address, date and country of birth, personal identification number, your government-issued ID. When an expired ID is detected, you will be required to provide a new one.
- Once you have successfully registered online, you will be asked to accept the Terms and Conditions of Online Profile Registration and Online Privacy Statement for our online services.
- After your profile is created, you will need to go through one-time verification in person at one of Tenfore locations. Learn more about it.
Who can register and send money online?
Anyone who meets the following conditions, can use our online money transfer service.
- Residents of Serbia should have a passport or a valid Personal identification card.
- Must be at least 18 years old.
- Must accept the Terms and Conditionsof Online Profile Registration and Online Privacy Statement for using our services.
- Must have a credit or debit card issued in Serbia.
- Must have a valid phone number issued in Serbia.
How can I change or update my wu.com profile?
You can change or update your WU profile information from the “Profile” tab after you log in. If you require to change your name, last name or date of birth, simply visit your online profile and select "Edit profile" from the right-side menu to edit that information. If you have any questions about your profile update, please contact our partner’s customer service center at 011/333 4 999 or send an email to email@example.com, Mon – Sat (7a.m. – 8 p.m.), Sun (8a.m. – 7p.m.).
What do I do if I forgot my User ID / login password/ or repeatedly entered incorrect details?
Your User ID is your phone number. If you forgot your password, you can select the “Forgot password” option and a new password will be sent to your phone number. If you repeatedly entered incorrect details or your profile is locked, please try to log in to your profile after 30 minutes or contact our partner’s customer service center at 011/333 4 999 or send an email to firstname.lastname@example.org, Mon – Sat (7a.m. – 8 p.m.), Sun (8a.m. – 7p.m.).
What do I do if I want to change or update my password and phone number?
You can change your password or mobile phone number on the “Profile” page after you log in. Please select "Edit profile" from the right-side menu and change your password. For online registration, you can use only one phone number. If you have any questions please contact our partner’s customer service center at 011/333 4 999 or send an email to email@example.com, Mon – Sat (7a.m. – 8 p.m.), Sun (8a.m. – 7p.m.)
Does Western Union need to confirm my identity?
Yes, before making your first online transfer, you will need to verify your profile. Once you have successfully registered online, you will be asked to visit one of the Tenfore’s locations and verify your identity in-person.
How long will it take to confirm my identity?
Which Tenfore’s locations branches can verify my profile in Serbia ?
Can I send money online with Western Union?
How do I complete my first money transfer online in Serbia?
If you're a first-time user, you'll need to create a profile on wu.com or on the Western Union® app and then verify your identity. Once your profile is verified, please follow these steps to send money online:
- Log in to your profile.
- Select the “Send money” option.
- Enter your transfer and receiver details and choose method for receiving money.
- Add a card or select one from already added payment cards.
- Review and confirm your transaction.
If you have any questions while registering, please call our partner’s customer service center at 011/333 4 999 or send an email to info(at)westernunion.rs, Mon – Sat (7a.m. – 8 p.m.), Sun (8a.m. – 7p.m.) .
Which countries and territories can I send money online?
How do I pay for my money transfer online?
You can pay online using a credit or debit card (Visa® or Mastercard® card) issued in Serbia. For more details, please call our partner customer service center at 011/333 4 999 or send an email to info(at)westernunion.rs, Mon – Sat (7a.m. – 8 p.m.), Sun (8a.m. – 7p.m.).
How much money can I send online from Serbia?
Once your profile has been created, you will be able to send online up to 200,000 RSD (2,000 USD) per transaction, per day, 1,000.000 RSD (10,000 USD) per month. If you wish to send more, you can visit an agent location.
How many credit or debit cards can I add to my profile?
How do I know if my online transfer has been approved?
How can I cancel a money transfer after it was sent?
A money transfer can only be cancelled if it has not been collected by the receiver in the destination country. If you wish to cancel your money transfer, please call our partner Tenfore’s customer service center at 011/333 4 999 or send an email to info(at)westernunion.rs, Mon – Sat (7a.m. – 8 p.m.), Sun (8a.m. – 7p.m.) .
Where can I find my receipt?
What is a Money Transfer Control Number (MTCN)?
The Money Transfer Control Number (MTCN) is a unique number assigned to your transfer. Your receiver will need this number to pick up the money. Do not disclose these details to anyone else. It can also be used to track your transfer.