TENFORE - Electronic money institution
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Western Union

A money transfer sent to you through Western Union can be picked up at the nearest post office, Sberbank or VTB bank, at an exchange office or another retailer within Tenfore network. You can also use additional benefits such as receiving money at your home address. In order to receive a money transfer, no bank account is needed.

Learn more

Western Union money transfer

How to collect a money transfer
1. Go to the nearest Western Union location
2. Present:
  • Your ID document
  • MTCN (a ten digit control number given to you by the Sender)
  • The sender’s first and last name
  • The country of origin (where money was sent from)
  • The expected amount
3. PayoutPick up the money and the form

Receiving money from abroad


A money transfer sent to you through Western Union can be picked up at the nearest post office or at an exchange office or another retailer within TENFORE network. In order to receive a money transfer, no bank account is needed.
At post offices, money is paid out in dinars only, while in exchange offices you can choose to pick up your money in euros or dinars. Money transfer fee is always paid by the sender only.

How to collect a money transfer
1. Go to the nearest Western Union location
2. Present:
  • Your ID document
  • MTCN (a ten digit control number given to you by the Sender)
  • The sender’s first and last name
  • The country of origin (where money was sent from)
  • The expected amount
3. PayoutPick up the money and the form
How to send a money transfer
1. Go to the nearest Western Union location
2. Present:
  • Your ID document
  • The Receiver’s first and last name and the destination country
  • The money to be transferred together with the transfer fee
3. Money Transfer Control Number (MTCN)You will receive MTCN (Money Transfer Control Number) of which you should notify the Receiver

Sending money from Serbia


Sending money from Serbia is quite simple - your money will be sent to your Receiver within minutes anywhere in the world. To send money, neither the Receiver nor the Sender need to have a bank account.

Money can be sent from the nearest post office location as well as from exchange offices and other retailers anywhere in Serbia to more than 200 countries and territories throughout the world. Limit for 30-days period for sending money per person is 1,100,000 dinars (RSD), while the limit per transaction is 700,000 dinars (RSD).

Money is sent in dinars only, while the Receiver will pick up the money in the currency available for pay out in the destination country. Money transfer fee is always paid by the Sender.

When the transfer has been completed, the clerk will give you a verified copy of the form with a 10 digit Money Transfer Control Number (MTCN), of which you should, along with other information, notify the recipient.

How to send a money transfer
1. Go to the nearest Western Union location
2. Present:
  • Your ID document
  • The Receiver’s first and last name and the destination country
  • The money to be transferred together with the transfer fee
3. Money Transfer Control Number (MTCN)You will receive MTCN (Money Transfer Control Number) of which you should notify the Receiver
How to create user account
1. RegistrationChoose the option Register on www.wuonline.rs. Fill in all neccessary information and follow the instructions in registration form.
2. IdentificationBring your identity document with you and visit TENFORE location where you can be identified.
3. VerificationAfter we check all the documents, your user account will be activated and you can use on-line money sending service.

On-line money sending

Step 1. – Create your user account

Visit wuonline.rs and register. Before you first online transfer, it is necessary to visit TENFORE location where we can identify you.

After that your account will be activated and you will be able to send money online 24/7.

Pricelist for online sending

How to create user account
1. RegistrationChoose the option Register on www.wuonline.rs. Fill in all neccessary information and follow the instructions in registration form.
2. IdentificationBring your identity document with you and visit TENFORE location where you can be identified.
3. VerificationAfter we check all the documents, your user account will be activated and you can use on-line money sending service.
How to Send Money On-line
1. Log in on wuonline.rs and select the option Send Money
2. Fill out money transfer details
3. Pay by your credit or debit card issued in Serbia
4. Inform the recipient of the Money Transfer Control Number (MTCN)
5. Track your transfer on wuonline.rs

Step 2. – Send money online


Online service allows you to quickly and reliably send money worldwide from any device at any time you like. Just a few clicks and your money is on its way. Depending on the type of service* you choose the receiver will get the money within a few minutes.

*Funds may be delayed or services unavailable based on certain transaction conditions, including amount sent, destination country, currency availability, regulatory and foreign exchange issues, required receiver action(s), identification requirements, agent location hours, differences in time zones, or selection of delayed options. Additional restrictions may apply. See terms for details.

Send mony online

How to Send Money On-line
1. Log in on wuonline.rs and select the option Send Money
2. Fill out money transfer details
3. Pay by your credit or debit card issued in Serbia
4. Inform the recipient of the Money Transfer Control Number (MTCN)
5. Track your transfer on wuonline.rs

Fraud and customer protection

WARNING

Protect yourself from fraud by not sending money to persons you do not know or for the purchase of goods / services over the Internet. Read more about frauds and how to protect yourself.

Details

Sending money within Serbia

In addition to sending money abroad, Western Union also provides money transfers within the borders of Serbia. The service is available at all TENFORE locations which provide Western Union service, except at locations of Serbian Post Office.

Pricelist

of money transfer

Valid from October 31, 2023

Fee for sending money within Serbia

Srbija
Amount to send
(RSD)		 Fee
(RSD)
0 - 1.000 99
1.000,01 - 2.000 150
2.000,01 - 5.000 220
5.000,01 - 8.000 300
8.000,01 - 10.000 400
10.000,01 - 12.500 450
12.500,01 - 15.000 500
15.000,01 - 25.000 625
25.000,01 - 700.000 2.5%+100

Fee for sending to Bosnia and Herzegovina, Montenegro, Croatia and North Macedonia

Bosna i Hercegovina Crna Gora Hrvatska Makedonija
Amount to send
(RSD)		 Fee*
(RSD)
0 - 6.400 550
6.400,01 - 12.800 650
12.800,01 - 25.500 1.100
25.500,01 - 42.000 1.400
42.000,01 - 64.000 2.000
64.000,01 - 83.500 3.000
83.500,01 - 90.000 3.300
90.000,01 - 105.000 3.500
105.000,01 - 125.000 3.700
125.000,01 - 150.000 4.000
150.000,01 - 250.000 4.300
250.000,01 - 700.000 6.000

Fee for sending to all other countries

Svet
Amount to send
(RSD)		 Fee*
(RSD)
0 - 8.300 800
8.300,01 - 16.000 1.500
16.000,01 - 26.000 2.200
26.000,01 - 32.000 2.600
32.000,01 - 41.000 3.300
41.000,01 - 55.000 3.700
55.000,01 - 60.000 4.000
60.000,01 - 84.000 4.300
84.000,01 - 90.000 5.300
90.000,01 - 105.000 5.800
105.000,01 - 125.000 6.300
125.000,01 - 150.000 6.800
150.000,01 - 175.000 8.100
175.000,01 - 200.000 8.400
200.000,01 - 230.000 8.700
230.000,01 - 700.000 9.900

Western Union Online Money Receipt Fee

Srbija
Amount to send
(RSD)		 Fee*
(RSD)
0,01 - 10.000,00 700
10.000,01 - 30.000,00 1.400
30.000,01 - 60.000,00 2.500
60.000,01 - 200.000,00 4.200

The limit for sending by
cash amount is RSD 200,000.00

The monthly sending limit
per sender is RSD 1,000,000.00

Additional services pricelist:

  • Message – 10 RSD for a message up to 20 words (and 10 RSD for each additional word).
  • Telephone notification – 250 RSD (service is not available for sending to Serbia; on request service is available and free for sending to Chile and Vietnam).
  • Home delivery – is charged according to pricelist applicable in the receiving country. This service is available in a limited number of countries.

* Western Union also makes money from currency exchange. When choosing a money transmitter, carefully compare both transfer fees and exchange rates. Fees, foreign exchange rates and taxes may vary by brand and channel based on a number of factors. Fees and rates are subject to change.

** Ask at the agent location for information on monthly transaction limits according to local laws and regulations.

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