• About Western Union
  • Paying bills

How does Western Union money transfer work?

When sending a money transfer from Germany, for example, the transfer is made electornically so that the Recepient in Serbia, or elsewhere in the world, can collect the money within just a few minutes. *

Can I send money abroad from Serbia?

Yes, the money can be sent via Western Union from the Post of Serbia, Sberbank and VTB Bank, as well as from the exchange offices from our network.

How long does it take to receive or send money?

Through Western Union, money can be sent or received in just a few minutes, depending on the location’s working hours and differences in time zones.

How can you be sure that the money will reach the right person?

Money transfer can only be collected by the person specified as the Receiver and that is the only person you should give money transfer information to. In addition, every transfer is given a unique Money Transfer Control Number (MTCN).

What type of document is to be provided in order to collect the funds?

A Receiver needs to present a valid ID document with a photo – an ID card, a passport or a refugee ID.

How can I find out whether a money transfer was sent to me via Western Union?

By calling our Customer Service Centre number 011/333 4 999 you can find out whether the transfer sent has been paid out to the Receiver in the destination country.

What am I required to do to pick up the money sent to me via Western Union?

In addition to a valid ID document, you are required to provide the following transfer details: Money Transfer Control Number (MTCN), the Sender’s first and last name, the country of origin and the expected amount (+/- 10%).

Where in Serbia is Western Union service available?

Western Union service in Serbia is available at post offices, in Sberbank and VTB Bank as well as at the exchange offices belonging to our network. Find your nearest location on our map.

What is the maximum amount that can be sent / received?

Limit for sending money transfers is 700,000 RSD. Monthly limit for sending money is 1.200.000 RSD per sender. There are no restrictions for the amounts received from abroad.

How long after a payment has been made can I pick up the money?

In most cases, the money can be picked up within a few minutes after sending. If you do not pick up the transfer on the same day, it will remain in the system for the next 45 days. Money is not returned to Sender for 9 months after the date of sending, when it is returned to the Sender.

Can a minor receive / send money?

Minors cannot either receive or send money.

Do you need to have an account with the Post of Serbia or a bank to send or receive money from abroad?

No, neither Sender nor Receiver are required to have an account with the Post of Serbia or a bank in order to use Western Union services.  Instead, every money transfer is recorded in the system under a unique Money Transfer Control Number (MTCN).

What am I required to do in order to send money abroad?

To send money, you need to provide the counter clerk in a post office, bank or at an exchange office with a valid ID document, and tell the clerk which country you want to send money to, the amount you are sending and the Receiver’s full name.

In which currency can money be sent from Serbia?

Money is sent in dinars (RSD) only, while the Receiver picks up the money in the currency available for payout at the destination country.

Who pays for the money transfer fee?

Money transfer fee is always paid by the Sender only.

Which details does the Receiver need to know to pick up the money?

To collect the money, the Receiver needs to know the Money Transfer Control Number (MTCN), the Sender’s full name, the expected amount and the country of origin (the country where the money was sent from).

How can I check whether the money sent has been paid out to the Receiver?

By calling our Customer Service Center at 011/333 4 999 and telling us the Money Transfer Control Number (MTCN), you can find out if there is any transfer in your name in our system.

Can the Sender pick up the money he has sent?

In case a money transfer has not been paid out to the Receiver in the destination country, the Sender can request his money back. The Sender needs to go to the location where he sent the money from with his ID document and the Money Transfer Control Number (MTCN) and he will get the money back, without the fee charged for the transfer.

What do I do if I suspect fraud and am not sure whether or not to make a transfer?

If you have any doubts, dilemmas or questions, you can call our Customer Service Center at 011 / 333 4 999 and we'll help you with useful information and suggestions. Western Union advises clients not to send money to unknown persons or pay for goods or services on the Internet.

Who is to provide the Receiver with the Money Transfer Control Number (MTCN)?

After completing a transfer the Sender is given the Money Transfer Control Number which is to be communicated to the Receiver, since it is required for money collection.

In which locations can I pay the bills of public utility companies?

The bills of public utility companies can be paid at exchange offices and other retailers within the Tenfore Network. Find your nearest location on this link.

Why is it more convenient to pay the bills at an exchange office?

Paying bills at exchange offices is more convenient for the reason that there are no queues there, so all your payments are made without unnecessary waiting.

How much is the service of paying bills charged?

The service fee depends on the exchange office and the amount of payment. It is necessary that you check the fees with your exchange office. The range of service fees can also be found here.

What kind of payments can I make at an exchange office?

All kinds of bills can be paid (PUC Infostan, electricity bills, public utility company bills, internet and cable TV provider bills, etc). You can also pay tuition fee, dues and taxes or transfer funds to any bank account.

What is the time limit to realize the payment orders?

Payment orders received on a workday by 16:00 are realized on the same day. If the payment order is received after the given time, it will be executed on the following workday.

How much is the additional charge for an urgent payment and when is it realized?

An urgent payment received before 17:30 is realized by 18:00 on the same day. The additional charge is 150 dinars (RSD).

Sending Online

  • Registration
  • Identification Process
  • Sending online

How do I register online on wu.com in Serbia?

Registration is required for most of our services. After you open wu.com you’ll need to complete the profile registration form and follow these steps:

  • Enter your phone number.
  • You will receive a one-time verification code to your mobile phone.
  • Fill in the online registration form with the following information: full name, full address, date and country of birth, personal identification number, your government-issued ID. When an expired ID is detected, you will be required to provide a new one.
  • Once you have successfully registered online, you will be asked to accept the Terms and Conditions of Online Profile Registration and Online Privacy Statement for our online services.
  • After your profile is created, you will need to go through one-time verification in person at one of TENFORE locations. Find a location.

Does it cost anything to register for online services in Serbia?

No, it’s free to register.

Who can register and send money online?

Anyone who meets the following conditions, can use our online money transfer service.

  • Residents of Serbia should have a passport or a valid Personal identification card.
  • Must be at least 18 years old.
  • Must accept the Terms and Conditions of Online Profile Registration and Online Privacy Statement for using our services.
  • Must have a credit or debit card issued in Serbia.
  • Must have a valid phone number issued in Serbia.

How many times can I register?

Registration with a valid ID and phone number is possible only once.

How can I change or update my wu.com profile?

You can change or update your WU profile information from the Profile tab after you log in. If you require to change your name, last name or date of birth, simply visit your online profile and select Edit profile from the right-side menu to edit that information. If you have any questions about your profile update, please contact our partner’s customer service center at 011/333 4 999 or send an email to info(at)transfernovca.rs, Monday – Saturday from 7a.m. until 8 p.m., Sunday from 8a.m. until 7p.m..

What do I do if I forgot my User ID / login password/ or repeatedly entered incorrect details?

Your User ID is your phone number. If you forgot your password, you can select the Forgot password? option and a new password will be sent to your phone number. If you repeatedly entered incorrect details or your profile is locked, please try to log in to your profile after 30 minutes or contact our partner’s customer service center at 011/333 4 999 or send an email to info(at)transfernovca.rs, Monday – Saturday from 7a.m. until 8 p.m., Sunday from 8a.m. until 7p.m..

What do I do if I want to change or update my password and phone number?

You can change your password or mobile phone number on the Profile page after you log in. Please select Edit profile from the right-side menu and change your password. For online registration, you can use only one phone number. If you have any questions please contact our partner’s customer service center at 011/333 4 999 or send an email to info(at)transfernovca.rs, Monday – Saturday from 7a.m. until 8 p.m., Sunday from 8a.m. until 7p.m..

How can I delete my Western Union® online profile?

You can delete your online profile by contacting our partner’s customer service center at 011/333 4 999 or send an email to info(at)transfernovca.rs, Monday – Saturday from 7a.m. until 8 p.m., Sunday from 8a.m. until 7p.m..

How can I delete my Western Union profile?

To do this please contact the Western Union customer care at 011/333 4 999 or send an email to info@transfernovca.rs, Monday – Saturday from 7a.m. until 8 p.m., Sunday from 8a.m. until 7p.m..

Does Western Union need to confirm my identity?

Yes, before making your first online transfer, you will need to verify your profile. Once you have successfully registered online, you will be asked to visit one of the TENFORE’s locations and verify your identity in-person.

How long will it take to confirm my identity?

After you present a valid government-issued ID at one of the TENFORE’s locations, you will receive a confirmation via email/SMS that your profile has been verified. If you need to send money before your verification is completed, please visit a TENFORE location.

Which TENFORE’s locations branches can verify my profile in Serbia ?

You can find the nearest location to get verified in person here.

Can I send money online with Western Union?

Yes, you can send money online from wu.com. After you've chosen your destination country, you'll see the types of services available to you.

How do I complete my first money transfer online in Serbia?

If you're a first-time user, you'll need to create a profile on wu.com or on the Western Union® app and then verify your identity. Once your profile is verified, please follow these steps to send money online:

  • Log in to your profile.
  • Select the Send money option.
  • Enter your transfer and receiver details and choose method for receiving money.
  • Add a card or select one from already added payment cards.
  • Review and confirm your transaction.

If you have any questions while registering, please call our partner’s customer service center at 011/333 4 999 or send an email to info(at)transfernovca.rs, Monday – Saturday from 7a.m. until 8 p.m., Sunday from 8a.m. until 7p.m..

Which countries and territories can I send money online?

You can see all countries you are able to send money online from Serbia in wu.com. If you prefer to send money directly to a bank account, you can find the list of countries here.
Transfers within Serbia are available.

How do I pay for my money transfer online?

You can pay online using a credit or debit card (Visa® or Mastercard® card) issued in Serbia. For more details, please call our partner customer service center at 011/333 4 999 or send an email to info(at)transfernovca.rs, Monday – Saturday from 7a.m. until 8 p.m., Sunday from 8a.m. until 7p.m..

How many credit or debit cards can I add to my profile?

You can add up to five credit or debit cards to your profile. In case your card has expired or is lost, please remove it from the list and add the new one.

How much money can I send online from Serbia?

Once your profile has been created, you will be able to send online up to 200,000 RSD (2,000 USD) per transaction, per day, 1,000,000 RSD (10,000 USD) per month. If you wish to send more, you can visit an agent location.

How do I know if my online transfer has been approved?

Your online receipt will show if your transfer has been approved. When the transfer is completed, you'll get an SMS with your Money Transfer Control Number (MTCN) or an email if you provided one at your profile registration.

How can I cancel a money transfer after it was sent?

A money transfer can only be cancelled if it has not been collected by the receiver in the destination country. If you wish to cancel your money transfer, please call TENFORE’s customer service center at 011/333 4 999 or send an email to info(at)transfernovca.rs, Monday – Saturday from 7a.m. until 8 p.m., Sunday from 8a.m. – 7p.m..

Where can I find my receipt?

Your receipt will be available online. You can also see the details of all your past transfers in your profile section on wu.com.

What is a Money Transfer Control Number (MTCN)?

The Money Transfer Control Number (MTCN) is a unique number assigned to your transfer. Your receiver will need this number to pick up the money. Do not disclose these details to anyone else. It can also be used to track your transfer.

Contact
Contact

Contact form

Contact
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Dobračina 60
11 000 Belgrade, Serbia
Customer Center
Phone:+381 11 333 4 999
Fax:+381 11 333 4 998
Working days and Saturdays:
07:00 - 20:00

On Sundays:
08:00 - 19:00